Terms and Conditions

Last updated: 13 November 2026

When we say “we”, “our”, or “us” in this document, we are referring to LuminaXP.

When we say “Services”, we mean the LuminaXP software, the website luminaxp.net, and the Environment Pack subscription.

When you use our Services, now or in the future, you are agreeing to the latest Terms. There may be times where we do not exercise or enforce a right or provision of the Terms; however, that does not mean we are waiving that right or provision.

Payment, refunds, and cancellation

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Payment and subscription terms: Paddle Buyer Terms and Conditions.

We process refunds according to our Refund Policy.

To cancel a Subscription, access the Paddle Customer Portal using the “Manage subscription” link in your Transaction confirmation email and select “Cancel subscription”, or request cancellation via Paddle.net. Cancellation will take effect at the end of the applicable billing period and will prevent any further payments from being taken.

We may choose to change the prices for existing customers. If we do so, we will give at least 30 days notice and will notify you via the email address on record.

Your licence

Each LuminaXP licence can be activated on up to two computers simultaneously.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Services, use of the Services, or access to the Services without the express written permission of LuminaXP.

Using the Services

You agree to use our Services only for lawful purposes.

You must not introduce viruses, trojans, worms, logic bombs or any other material that’s malicious or technologically harmful.

You must not try to gain unauthorised access to our Services, the server on which they’re stored or any server, computer or database connected to them.

You must not attack our Services in any way. This includes denial-of-service attacks.

Suspension and termination

We may suspend or terminate your licence for material breach, non-payment, security or fraud risk, or repeated or serious violations of these Terms.

Ownership

LuminaXP or its licensors own all right, title, and interest in and to the Services, including all intellectual property rights therein, and you obtain no ownership rights in the Services as a result of your use.

Features and bugs

We make no guarantees that our Services will meet your specific requirements or expectations.

As with any software, our Services inevitably have some bugs. Not all reported bugs will get fixed and we don’t guarantee uninterrupted or completely error-free Services.

Your consumer rights

Nothing in these Terms limits your mandatory consumer rights.

Changes to these Terms

We may update these Terms in the future. Whenever we make a significant change to our policies, we will refresh the date at the top of this page and take any other appropriate steps to notify subscribers.

Governing law

These Terms are governed by and construed in accordance with the laws of England and Wales.

Any dispute you have which relates to these Terms, or your use of our Services (whether it be contractual or non-contractual), will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

If you have a question about any of these Terms, please contact us at support@luminaxp.net.

Adapted from the Basecamp open-source policies / CC BY 4.0. Contains public sector information licensed under the Open Government Licence v3.0.